How will I use my digital membership card?
Your digital membership card is unique to your membership and displays your name, membership level, expiration date, and a scannable QR code. Simply show your digital membership card to staff to take advantage of your member benefits!

How do I receive my digital membership card?
Digital membership cards will be sent to the primary email address of every active member. You will need to open this email on your mobile device and follow the instructions to download the card.

For iOS users:
Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

For Android users:
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

I downloaded my card but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.

How do I view the back of my digital membership card?
To access the back of your Digital Membership Card, please follow the steps below:

For iOS users:
Open your Digital Membership Card. Tap on the More icon icon at the top right of the card. If you don’t see this icon, make sure you are not accessing the card from your lock screen.

For Android users:
Open your Digital Membership Card. Tap on the “i” icon at the bottom right of the card.

For GPay: this format does not offer a back of card, instead you will be able to see all the content on one side, by scrolling down to see additional information.

Will my digital card update when I renew my membership?
Yes! The digital card will automatically update when your membership information changes. For example, your expiration date and membership level will automatically update the next time you renew or upgrade your membership. This means that you only have to download the card once!

Can I update the email address associated with my membership?
Yes! Please contact us at 708-260-6661 or info @ to update your information.

My name is spelled wrong/membership level is incorrect.
Please contact info @ to update your membership records.

I have more questions, is there another resource I can use?
UTRF uses the Cuseum-powered Digital Membership Card – their FAQ page can be located HERE.